Terms and Conditions
When you begin an application with AES, you must review and accept our Terms of Service. We ask that if you do not agree with any of these terms, please do not submit an application for services. The terms are as follows:
- General
- It is the obligation of the client to confirm with the receiving institution or organization that they accept our evaluations as well as the type of evaluation required.
- It is the obligation of the client to thoroughly read all information at www.aes-edu.org to understand the evaluation process and requirements before submitting an application.
- All fees paid are non-refundable except in case of overpayment.
- An application fee of $50 is non-refundable in case AES declines to provide services to the client. This does not apply if the client requests to cancel or refuses to submit required documentation.
- No services will be provided until all required documents have been received and all required fees have been paid.
- The standard time (non-peak season) for completion of services is approximately 2 to 3 weeks once all documents have been received and all fees have been paid. During the peak season of May to August processing may take up to 4 weeks.
- RUSH services are completed between three to five business days once all documents have been received and all fees have been paid.
- If your file requires verification services, the time frame is dependent on the response time of the verifying institution and no time frame can be estimated by AES. This applies to standard and rush timeframe files.
- Any missing documents must be submitted within a four-week period; this office must be notified if additional time is needed. After three months of no reply, your evaluation may be cancelled.
- This office reserves the right to investigate and verify any document under suspicion of fraud, alteration or inaccuracies.
- Any documents questioned by this office regarding its authenticity will not be returned to the client under any circumstances.
- This office has the professional obligation to notify NACES members and take legal action in the case of suspected/confirmed/fraudulent/altered/inaccurate documents submitted.